The Art of Saying No: Managing Client Expectations


Any company offering consulting and advising to an outside organization should be focused on delivering the best possible solutions. To that end, managing client expectations presents moments when the consultant should exercise their expertise to inform the client that what they are asking for is not in their best interest. In other words, sometimes you just have to say "no". To define the problem a little more clearly, we need to look at why organizations hire outside consultants in the first place. Naturally, there are many reasons that a company would need help. Regardless of what those reasons are, they hire a specific consultant because they believe that organization has the resources and expertise to accomplish their goals. That belief in the consultant’s expertise implies trust: a trust that the consultant can understand the business problems and offer a solution that accomplishes the...

Read more

Why Responsive Web Design Is Right for Business

The surge in mobile usage continues to skyrocket, yet there are still… Read more

Modern Web Conference 2014

We at appendTo recently hosted our inaugural Modern Web Conference. The two-day… Read more

Introducing BareKit: A Bare Minimum Responsive Framework

At appendTo, there are several things most of our responsive projects have… Read more

Continuous Integration: A View into appendTo’s Process

Recently appendTo has been leveling up many of our internal processes, procedures,… Read more

The Tools We Use

In this post, I'm going to cover how we use Pivotal Tracker,… Read more

Your next CMS should be Craft or ExpressionEngine

We think Craft and ExpressionEngine are the two best CMSs available because… Read more

Errors are UX, Too

I strongly believe that errors (often an afterthought) are part of the… Read more

Getting Zumba’s Responsive Website into Shape

We partnered with Zumba Fitness to help with the front-end development of their… Read more

Celebrity Cruises Responsive Website Redesign

We were excited to play a part in the redesign of the… Read more