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The Art of Saying No: Managing Client Expectations

Say-NO

Any company offering consulting and advising to an outside organization should be focused on delivering the best possible solutions. To that end, managing client expectations presents moments when the consultant should exercise their expertise to inform the client that what they are asking for is not in their best interest. In other words, sometimes you just have to say "no". To define the problem a little more clearly, we need to look at why organizations hire outside consultants in the first place. Naturally, there are many reasons that a company would need help. Regardless of what those reasons are, they hire a specific consultant because they believe that organization has the resources and expertise to accomplish their goals. That belief in the consultant’s expertise implies trust: a trust that the consultant can understand the business problems and offer a solution that accomplishes the...

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